Frequently Asked Questions
What areas do you service in South Florida?
We proudly serve all of Broward County, Palm Beach County, and North Miami-Dade County, including Coral Springs, Fort Lauderdale, Boca Raton, Delray Beach, and surrounding communities.
Do you offer emergency plumbing services?
Yes! We provide 24/7 emergency plumbing for burst pipes, sewer backups, water heater leaks, and flooding situations. Call 954-50-STEVE anytime for fast response.
Are your plumbers licensed and insured in Florida?
Absolutely. All of our technicians are licensed and insured (License #CFC-057118) to perform residential and commercial plumbing throughout the State of Florida.
What plumbing services do you specialize in?
We handle everything from leak detection and drain cleaning to sewer line repair, backflow prevention, water heater installation, and fixture replacement — for both homes and businesses.
How soon can a plumber come out for service?
In most cases, we can dispatch a technician the same day you call, especially for emergencies or active leaks.
Why is my water pressure so low?
Low water pressure can result from corroded pipes, hidden leaks, or buildup in valves and fixtures. We’ll diagnose the exact cause and restore full flow safely and efficiently.
Do you offer camera inspections for sewer lines?
Yes — we use video camera inspections to locate blockages, root intrusions, or breaks in your main sewer line without digging up your yard.
Can you detect slab leaks under my home?
Yes! Our team specializes in slab leak detection and repair, using advanced equipment to find hidden leaks under concrete floors before they cause major damage.
Do you install or service tankless water heaters?
We do! We install, repair, and maintain tankless and traditional water heaters — helping you save energy and enjoy endless hot water.
What should I do if my toilet keeps running or won’t flush?
A running toilet usually means a faulty flapper or fill valve, while a non-flushing toilet may indicate a clog or drain issue. We’ll quickly repair or replace the necessary parts to restore function.
How do I prevent clogged drains in my kitchen or bathroom?
Avoid pouring grease down the sink, use drain strainers, and run hot water periodically. For recurring clogs, our professional drain cleaning can eliminate buildup for good.
Can you help with backflow testing and prevention?
Yes, we are certified for backflow prevention and annual testing to keep your water supply safe and compliant with local codes.
Do you handle commercial plumbing jobs?
Yes — we serve businesses, offices, restaurants, and retail centers throughout South Florida, offering maintenance contracts and emergency response.
What types of payment do you accept?
We accept all major credit cards, checks, and electronic payments. Financing options may also be available for large jobs or installations.
Do you offer free plumbing estimates?
Yes, we provide free estimates for most non-emergency services. Call us at 954-50-STEVE to schedule an appointment.
What causes rusty or discolored water?
Rust-colored water usually means corrosion in older pipes or a deteriorating water heater. We’ll identify the source and recommend safe replacement options.
Do you repair or replace garbage disposals?
Absolutely. We can repair jammed disposals or install a new one with the proper power and fit for your kitchen.
Can you help reduce my water bill?
Yes — we can check for silent leaks, install water-saving fixtures, and upgrade inefficient plumbing systems to help lower your monthly costs.
What makes Better Call Steve The Plumber different?
We’re a locally owned, South Florida plumbing company with over 25 years of experience, honest pricing, and a commitment to reliability, integrity, and customer satisfaction.
How can I schedule service?
Call 954-50-STEVE or visit BetterCallStevePlumbing.com to schedule online. We’ll confirm your appointment quickly and arrive on time, ready to solve your plumbing issue.
Do you offer leak detection for hidden or underground plumbing?
Yes! We use non-invasive leak detection technology to pinpoint leaks behind walls, under slabs, and in yards — saving you time, money, and unnecessary damage.
How do I know if I have a slab leak?
Common signs include hot spots on the floor, unexplained high water bills, running water sounds, or damp flooring. If you suspect a slab leak, call us immediately for inspection and repair.
Do you handle kitchen or bathroom remodel plumbing?
Yes — we work with homeowners and contractors on remodels and renovations, handling new water line installation, fixture upgrades, and re-piping for kitchens and bathrooms.
Can you replace old cast iron or galvanized pipes?
Definitely. We specialize in re-piping and replacing outdated cast iron or galvanized pipes with modern PEX or copper systems that improve water pressure and quality.
Do you install water filtration or softener systems?
Yes — we can install whole-home water filtration and softener systems to improve taste, remove contaminants, and protect your plumbing from scale buildup.
Why does my home have a sulfur or rotten egg smell in the water?
This odor is usually caused by sulfur-producing bacteria or a corroded anode rod in your water heater. We’ll identify the cause and provide effective odor elimination solutions.
Can you install or repair outdoor plumbing fixtures?
Yes — we service outdoor hose bibs, pool plumbing, irrigation connections, and outdoor kitchens, ensuring leak-free performance and proper backflow protection.
How often should I flush or maintain my water heater?
We recommend flushing your water heater once a year to remove sediment and prolong the unit’s life. Our technicians can handle this as part of routine maintenance.
What’s the lifespan of a typical water heater in Florida?
Traditional tank water heaters last 8–12 years, while tankless models can last up to 20 years with proper care. Florida’s hard water can shorten lifespan without maintenance.
Can you install high-efficiency plumbing fixtures?
Yes! We install low-flow toilets, faucets, and showerheads that conserve water while maintaining strong pressure — helping homeowners save money and stay eco-friendly.
What should I do if I hear strange noises in my pipes?
Banging or rattling noises (called “water hammer”) are often caused by pressure surges or loose pipe brackets. We can install water hammer arrestors or secure the lines.
Do you repair or replace sump pumps and sewage ejectors?
Yes — we repair and replace sump pumps, lift stations, and sewage ejector pumps for homes and commercial properties to prevent flooding and backups.
How can I prepare my plumbing before a hurricane or storm?
Turn off your main water valve, secure outdoor spigots, and shut off power to electric water heaters. We can also perform a storm readiness plumbing check before hurricane season.
Do you provide drain jetting or hydro-jet cleaning?
Yes — our hydro-jetting service uses high-pressure water to clear grease, roots, and buildup inside sewer lines, restoring full flow and preventing future blockages.
What’s the difference between a plumber and a drain cleaner?
A drain cleaner typically handles minor clogs, but a licensed plumber like Better Call Steve diagnoses and repairs full plumbing systems, including leaks, re-piping, and fixtures.
Can you help with plumbing issues in condos or high-rise buildings?
Absolutely. We regularly service multi-unit buildings and high-rise plumbing systems, coordinating with property managers and HOAs for quick, professional service.
Do you offer maintenance plans for homeowners?
Yes — our Preventive Plumbing Maintenance Plans include annual inspections, drain checks, water heater flushes, and discounts on repairs to keep your plumbing running smoothly.
How much does it cost to replace a water heater in South Florida?
Prices vary based on size and type, but most standard replacements range between $1,200–$2,500 installed. We offer honest quotes with no hidden fees.
What should I do if my water bill suddenly increases?
A sudden spike usually means you have a hidden leak or running toilet. Our leak detection service can locate the issue fast and prevent water waste.
Do you offer plumbing inspections before buying or selling a home?
Yes — our pre-purchase and pre-sale plumbing inspections identify potential issues early, helping buyers and realtors avoid costly surprises after closing.
